Organisation Name:	SKILLING SOLUTIONS QUEENSLAND
Award Category:	SERVICE EXCELLENCE
Official Result:	2008 WINNER
Declaration:	Skilling Solutions Queensland is recognised as an industry leader for exceptional service and professionalism.
Web Site:	www.skillingsolutions.qld.gov.au
ABA Lic No.	ABALN.COM/2008/164
Validity Period:	5-Sep-2008 to 5-Sep-2010
About The Winner:	The Australian Business Awards are delighted to recognise Skilling Solutions Queensland (SSQ) as recipients of the Awards for Innovation and Service Excellence. The achievements of SSQ in providing innovative career pathway planning service to support skilled individuals in obtaining formal qualifications have allowed them to increase the number of qualified workers available to Queensland industries and provide individually tailored and customised service to their clients. The evolution of the SSQ service base has taken place in a rapidly changing labour market, providing for an expansion from four ‘pilot’ sites to the current sixteen centres operating from Southport to Cairns. As a pioneer service SSQ developed a range of new tools to support their services including web-based programs and software developed in conjunction with the Queensland State Government’s Labour Market Unit. Throughout this period of growth and development SSQ has continued to provide exemplary service to customers; this has been achieved through a commitment to their staff. Regular staff training, ongoing consultation, staff evaluation and a variety of feedback models surveying both customers and staff ensure that SSQ continues to provide excellent service to all stakeholders.
References:	ABA Media Centre
Syndication:
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